Refund and cancellation

All sales are final

We do not offer refunds on any item once it has been dispatched. Please read the product details carefully, and message us before you order if you have any questions.

Damaged on arrival: replacement

If a device arrives broken or damaged, we replace it free of charge. Report it within 48 hours of delivery with an unboxing video (recorded while opening the parcel) and your order number at support@dahr.in or WhatsApp +91 88513 52777. We will tell you how to send the damaged item back; please do not send a parcel before we confirm. Damaged items are replaced, not refunded.

Manufacturing faults: 1-year warranty

If a device develops a manufacturing fault within 1 year of delivery, we repair or replace it under the warranty. Damage from misuse, water exposure or repair by anyone other than us is not covered.

Cancelling an order

You can cancel free of charge within 24 hours of placing your order, and the full amount is returned to your original payment method. After 24 hours, an order that has not yet been dispatched can still be cancelled, but a cancellation fee of ₹100 is deducted from the amount returned. Once an order has been dispatched it cannot be cancelled. To cancel, message us on WhatsApp +91 88513 52777 or email support@dahr.in with your order number.

When cancellation money reaches you

Money for a cancelled order goes back to the original payment method (UPI, card or netbanking) within 7 days. Your bank or card issuer may take a few more days to show it in your account.

Failed or duplicate payments

If money was deducted but your order was not confirmed, or you were charged twice, it is usually returned automatically by the payment gateway within 5 to 7 working days. If it is not, write to us with the payment reference and we will follow it up with PayU.

Contact

support@dahr.in or WhatsApp +91 88513 52777. Anjali Sanghvi LLP, 1655, 27th Main, HSR Sector 2, HSR Layout, Bengaluru, Karnataka 560102.